– English Language Learning Program and onsite career coach program developed in collaboration with Workforce Development for ongoing career development and community support.

– Pronouns field added to employee business cards, highlighting the importance of using correct pronouns as a way of affirming identities.

– Transgender Experience course developed; Belonging at Work, Inclusion & Equitable Care Ambassador program, other courses now offered throughout the year.

– Updated MyChart and letter templates in Epic so communications to patients use chosen first name rather than legal first name.

– Began utilizing workforce development grant from Alfond Foundation to pilot new Inclusion & Equitable Care education programs.

– Workgroups were mobilized to strategize around goals for the Inclusion & Equitable Care strategic plan.

– Business cards updated with larger font for those with low vision.

– Leadership trainings, both in groups and one-on-one taking place throughout the system.

– Started creating educational content and care team member resource guides for Inclusion & Equitable Care observances.

– BIPOC (Black, Indigenous, and People of Color) Care Team Member Network organizes MaineHealth’s first Black History Month Panel Discussion.

– Consulted with LGBTQ+ Care Team Member Network to partner with MaineHealth Medical Group and Brand team to recommend a more inclusive name for Women’s Health practices by changing it to Ob/Gyn.

– Expansion of recognized religious observances at Maine Medical Center.

– Onboarding tip sheet created for managers to help promote a culture of inclusion.

– Maine Medical Center received a grant from Tufts to update dermatology curriculum and training for residents to reduce health disparities resulting from the types of skin images presented.

– BIPOC (Black, Indigenous, and People of Color) Care Team Member Network leads Asian American and Pacific Islander Heritage Month Panel Discussion.

– Moved Director Interpreter Services to a system level department reporting into quality with a dotted line to Inclusion & Equitable Care.

– MaineHealth’s first ever five-year strategic plan approved for Inclusion & Equitable Care.

– BIPOC Care Team Member Network hosted a Juneteenth flag raising ceremony at Southern Maine Health Care.

– Southern Maine Health Care changed its application form for employment to be more gender inclusive.

– Worked with Access Training staff to diversify training patient profiles in the Epic practice environment.

– New email signature standards developed with pronouns options and education about why people list pronouns.

– MaineHealth has delegation at Pride Portland! Parade. Ryan Polly served as Grand Marshal for the parade. During Pride Month, flag raisings and other activities took place across the health system.

– LGBTQ+ Care Team Member Network hosts a Pride Month Panel Discussion.

– Employee information fields in MaineHealth’s workforce management tool were updated to include gender identity and chosen name.

– Library and Knowledge Services Inclusion & Equitable Care webpage created to reflect a more diverse selection of books, articles and other resources.

– Audited mandatory compliance trainings for inclusive language/access concerns. Offered suggestions to be incorporated in future iterations.

– LGBTQ+ Care Team Member Network Steering Committee reviewed cancer screening intake forms and provided suggestions about inclusive language to genetic counseling team.

– Hired MaineHealth’s first Translation Program Manager to lead the translation of vital patient care documents across MaineHealth.

– In partnership with Gateway to Opportunity (G2O), graduated three student interns whose presentation, “The Dangers of ACES” was published by MaineHealth.

– Provided consultation to utilize inclusive language on MaineHealth Medical Group’s standardized form for Breast Cancer Screening.

– Provider Cross Cultural Medical Assessment tool deployed to help educate providers to respond more effectively to the diverse needs of patients.